Complaints

Submitting a Complaint

• Complaints must be submitted using one of the following two methods:
• 1. Complete the online form and include supporting documentation, or
  2. Email a copy of the completed Complaint Form and supporting documentation to: complaints@acenursing.org

2. ACEN will not accept complaints via telephone.
3. The ACEN will not review or act upon unsubstantiated anonymous complaints.
4. The ACEN will not review or act upon complaints submitted by an individual or agency on behalf of another individual. For example, the ACEN will not review or act upon a complaint from a parent, spouse, child, sibling, coworker, friend, or attorney of a complainant.
5. The ACEN must be the original intended recipient of the complaint. The ACEN will not review or act upon complaints that are forwarded to the ACEN.
6. All complaints must be submitted in English.

Submit a Complaint

Expectations For Governing Organizations and Nursing Education Units

Each governing organization and nursing education unit is required to have in place written student complaint policies and procedures that are reasonable, fairly administered, and well publicized. All written student complaints must be resolved in a timely manner.

In accordance with federal regulations, each governing organization and nursing education unit must maintain a record of complaints received. This record must be available to the ACEN upon request. The record(s) for the nursing program will be examined by the ACEN as part of the program’s initial or continuing accreditation review.